Exchange and Return Policy
- Returns and exchanges are a guaranteed right for all our customers, and this includes all products we offer in our store.
- All products offered in our store are subject to the exchange and return policy in accordance with the terms and conditions set forth on this page.
- Returns or exchanges are possible if the product is in the same condition as when purchased and in its original packaging.
- Requests for exchanges or returns will be approved within 3 business days.
- If the return or exchange request is approved, a representative will reach the customer within 3-5 business days.
- Please send a message via WhatsApp to the number shown on the shipping policy to request a return or exchange, or contact us via the Contact Us page to request a return or exchange.
- Please photograph the product and send it, specifying the city, address, and order number, to be replaced with another product if the product is defective, has a specific defect, or is not used as agreed.
- The customer will receive a full refund if the product they received differs completely from the product description on the product page on our website.
- We are not responsible for any expectations regarding the customer’s use of the products that we did not mention on the product page. On our website.
