Frequently Asked Questions
Ghareeb Oglu • FAQ

Freshly roasted. Precisely crafted.
Turkish coffee made for Egyptian taste.

Coffee is our science, our art, and our endless passion. Here’s everything you need to choose your cup, brew it right, and order with confidence.

Freshness-led Modern Turkish roast Purpose-built blends

Choose your cup

Four lines. Four rituals. One obsession: a better cup.

Ghareeb Oglu (Flagship)

Premium positioning and the most refined profile—crafted for the discerning coffee lover.

Istanbul

Authentic Turkish character with wider accessibility—built for daily consistency and aroma.

El Bahawat

Classic, reliable, and approachable—made for households that want a strong, steady cup.

Jabana

A distinct Sudanese coffee style for a specific cultural taste—spice-forward and ritual-led.

About Ghareeb Oglu

Who we are, what we stand for, and what you should expect.

What is Ghareeb Oglu?
Ghareeb Oglu is a premium coffee brand rooted in Turkish coffee heritage, built around modern roasting control and a freshness-led approach—crafted specifically for Egyptian taste preferences.
Where do you operate? Do you export?
Our primary market is Egypt, with export ambitions across the region. If you’re a distributor or retailer, reach out through the Wholesale & Export section below.
Why the Turkish name “Ghareeb Oglu”?
The Turkish character is intentional: it signals heritage, authenticity, and premium quality—so customers immediately understand the cultural craft behind the cup.
What’s your core promise?
Freshly roasted. Precisely crafted. Turkish coffee made for Egyptian taste. We focus on freshness, modern roast control, and blends designed for real preferences—not generic “one taste fits all.”

Products & Lines

What we sell, how the lines differ, and how to pick the right one.

What product lines do you offer?
We have four lines:
  • Ghareeb Oglu (Flagship — premium positioning)
  • Istanbul (Authentic Turkish character — wider accessibility)
  • El Bahawat (Accessible, classic, reliable)
  • Jabana (Distinct Sudanese coffee style — spice-forward ritual)
What’s the difference between the lines?
  • Ghareeb Oglu (Flagship): the most premium profile and brand experience.
  • Istanbul: designed for daily consistency with a strong Turkish identity.
  • El Bahawat: classic, dependable, and approachable for broader household purchase.
  • Jabana: Sudanese-style ritual coffee—spice-forward and culturally distinct.
What types of coffee do you sell?
Across the portfolio, you’ll typically find:
  • Plain Turkish coffee
  • Coffee with Cardamom (Spiced Turkish)
  • Espresso (for machines and espresso-style brewing)
  • Flavoured coffees (example: Hazelnut)
  • French coffee (where available)
Availability can vary by stock and channel. If you don’t see it online, ask on WhatsApp.
What pack sizes do you offer?
Common retail sizes include:
  • 10g sachets (where available)
  • 100g
  • 200g
  • 500g
Do you sell beans or ground coffee?
Turkish coffee requires an ultra-fine grind, so Turkish products are typically sold ready for cezve use. For espresso machines, choose the Espresso product (it’s ground for espresso requirements). Always follow the grind/type written on the pack.
What roast levels do you offer?
We typically offer Light / Medium / Dark roast options depending on the product line and category. Roast level affects aroma, brightness, and depth—choose what matches your ritual.
What’s inside your blends?
Our blends are designed for a specific cup result:
  • Ghareeb Oglu (Flagship): a premium two-origin foundation (Colombian + Indonesian) built for depth, body, and a clean finish.
  • Istanbul: a layered multi-origin profile (Indonesian + Indian origins + Ethiopian) designed for aroma and daily drinkability.
Seasonal supply can require minor adjustments to keep the cup taste consistent. Always check the pack for the most accurate details.

Quality, Ingredients & Storage

How we protect aroma, what’s inside, and how to keep it tasting right.

What does “freshness-led” actually mean?
Freshness-led means we care about the full journey from roast day to your cup. We roast with tight control (temperature, timing, color monitoring) to preserve natural flavors and coffee oils, then we aim to keep that aroma intact through packaging and handling.
What ingredients are in your products?
  • Plain Turkish coffee: coffee only.
  • Coffee with Cardamom: coffee + cardamom.
  • Flavoured coffees: coffee + flavoring (see label for specifics).
If you have allergies or sensitivities, always check the product label before consuming.
Does Turkish coffee have caffeine?
Yes. Turkish coffee is caffeinated. Strength depends on how much coffee you use per cup, not just roast level. If you’re sensitive to caffeine, use a smaller dose and avoid late-day cups.
What’s the shelf life? How should I store it?
Follow the Best Before date on the pack, but for best taste:
  • Keep it sealed and airtight after opening.
  • Store cool & dry, away from sunlight and humidity.
  • Avoid frequent opening over weeks—portion into an airtight container if needed.

Brewing Guide (Turkish Coffee)

Simple method. Repeatable results. Better foam.

How do I brew Turkish coffee the right way?
  1. Add cold water to the cezve (about one small fincan).
  2. Add 1 heaped teaspoon Turkish coffee (adjust to taste).
  3. Add sugar now (if you want). Stir once before heating.
  4. Heat on low/medium. Don’t rush it.
  5. When foam rises, remove briefly. Pour foam first, then finish the pour.
Avoid a hard boil. A calm rise = better foam and a cleaner cup.
How do I get more foam?
  • Use cold water.
  • Use low heat.
  • Don’t stir after heating starts.
  • Don’t let it boil aggressively.
What sugar levels do you recommend?
A simple guide per small cup:
  • Sada: no sugar
  • Mazboot: 1 teaspoon
  • Ziyada: 2+ teaspoons
Can I use Turkish coffee in an espresso machine?
Turkish grind is ultra-fine and can choke many machines. Use our Espresso product for espresso machines and espresso-style brewing.

Ordering & Availability

Where to buy, how to order fast, and what to do if something goes wrong.

Where can I buy Ghareeb Oglu?
How do I order via WhatsApp?
Send us:
  • Product name(s) + size(s)
  • Your full name + phone number
  • Delivery address + nearby landmark
  • Any notes (grind preference where applicable)
Start here: wa.me/201034599999
How do I track my order?
If you ordered online, use your order confirmation details. If you ordered on WhatsApp, share your name + phone number and we’ll confirm the status.
Can I change or cancel my order?
Contact us as soon as possible. If the order hasn’t been dispatched, we’ll do our best to update or cancel it. Once dispatched, changes may not be possible.
What payment methods do you accept?
Payment options vary by channel. On the website, you’ll see available methods at checkout. For WhatsApp orders, the team will confirm payment options during ordering.

Delivery, Exchanges & Returns

What we can fix fast, and what requires a support check.

How long does delivery take?
Delivery timing depends on your location and the ordering channel. If you ordered online, follow the estimate shown at checkout/confirmation. If you ordered via WhatsApp, ask the team for your expected delivery window.
My order arrived damaged or incorrect. What should I do?
Contact support immediately and include:
  • Your order number (or name + phone if WhatsApp order)
  • Photos of the outer package + the product(s)
  • What’s missing, damaged, or incorrect
We’ll review and resolve based on the case and stock availability.
Can I return coffee after opening it?
As a consumable, opened coffee is generally not returnable. If there’s a verified issue (damage, wrong item, manufacturing problem), contact support and we’ll handle it case-by-case.

Wholesale, B2B & Export

For cafés, retailers, distributors, and serious volume.

Do you offer wholesale?
Yes. Send us:
  • Business name + location
  • Expected monthly volume
  • What you want (Turkish / Espresso / Flavoured)
  • Your contact number
We’ll route you to the right team.
Do you export outside Egypt?
Export is part of our growth plan. If you’re a distributor, contact us with:
  • Country + target channels
  • Expected monthly volume
  • Which lines/categories you want

Need help fast?

Support, orders, and official links.

WhatsApp wa.me/201034599999

Fastest way to order and confirm availability.

Hotline 17690

For urgent support and customer service.

Email info@ghareeboglu.com

Press, wholesale, export, and formal inquiries.

Official links linktr.ee/GhareebOglu

All official channels in one place.

Note: Product availability, delivery timing, and pack formats can vary by stock and channel. For the quickest answer, message us on WhatsApp with the product name + size you want.